Refund policy

Every Artwork is custom, which means it’s made to order, just for you. As a result, all orders are final as soon as they are placed.

Reporting Damaged or Defective Artwork

We take great pride in the quality, craftsmanship, and packaging of our Fine Art Prints. Every piece is made to order with meticulous attention to detail. In the event your artwork arrives damaged or defective, please notify us immediately via email within 48 hours with documented visible images of the artwork and the box it arrived in. It is the customer's responsibility to inspect and secure the delivered artworks promptly. After this period, we assume no responsibility for replacing or reimbursing artworks reported as damaged or defective.

You must submit photographic evidence of the damage or defect to info@IconicStatusGallery.com within 48 hours of receiving your artwork. The photographs should clearly show the issue with the artwork, including any damage to the packaging.

Please note we are not responsible for any artwork that has been unboxed and hung on your wall prior to consulting us with a defective issue.

Lost, Stolen or Missing Artwork

We expressly disclaim any responsibility for theft or loss of artworks that have been successfully delivered to the shipping address, as evidenced by valid proof of delivery. Upon delivery confirmation, the risk of loss or damage passes to the customer. We strongly advise customers to ensure the security of the delivered artworks at the designated shipping address. If your delivery address has issues with stolen or missing artworks we recommend putting "Signature Required" in the notes of your artwork order at checkout.

Furthermore, we shall not be held responsible for replacing artworks that are reported as missing, stolen or not located, unless such reports are made within a strict 48-hour window from the documented delivery date. Any claims of non-receipt or missing artworks must be promptly communicated to us within this specified timeframe. Failure to do so will result in the forfeiture of any claims for replacement or reimbursement.

Review and Resolution Process

Upon receiving your photographic evidence, our team will inspect and review the provided proof of damage or defect. If it is determined that the artwork arrived damaged or with a defect, we will work with you to either repair or replace the piece at no additional cost.

Please note that all decisions regarding the repair or replacement of the artwork will be made based on our evaluation of the submitted evidence.

Non-Resolvable Issues

Any issues reported outside of 48 hours from the documented delivery date will not qualify for assistance. We encourage you to inspect your artwork carefully upon receipt and to report any issues within this timeframe to ensure a prompt resolution.

Exchanges

To ensure the highest quality and craftsmanship, each order is meticulously crafted for our collectors on a per order basis. As a result, we do not accept returns or exchanges.

Canceling Orders / Disputing Charges

All artwork orders are final from the moment they are placed. Orders may not be canceled or exchanged. Any attempt to steal an artwork or engage in fraudulent activities, such as filing false claims with a credit card company, is strictly prohibited and will be considered an act of fraud. Iconic Status Art Gallery takes fraud seriously and will vigorously pursue legal action against individuals involved in such activities. Any person found guilty of these acts may be subject to penalties and damages of up to $250,000 per artwork, in accordance with applicable laws and regulations. We are committed to protecting our artworks and our business, and will take swift action against any fraudulent actions to the fullest extent of the law. By purchasing an artwork from Iconic Status Art Gallery, you explicitly agree to these terms and acknowledge the potential penalties and damages associated with fraudulent actions, theft or a breach of the terms of our policies in any manner.

Terms and Disclaimer

By completing a purchase with Iconic Status Art Gallery, you acknowledge and accept our no returns or exchanges policy. We appreciate your understanding and support as we strive to deliver exceptional artworks.